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After deleting the OOO and adding a custom message it cleared the flag but then clearing the custom message the OOO flag returned.

So I have re-added custom message rebooted client and it has now resolved the issue.

Before we begin troubleshooting, it is important to understand how Communicator pulls the free/busy information from Exchange.

Figure 1 illustrates the flow of information when Communicator pulls free/busy calendar information from Exchange and Outlook. How Communicator pulls free/busy information Depending on the versions of Outlook and Exchange, Communicator will use one of two different methods to pull the information.

But if it’s not working, it could mean that there’s a conflict with the Exchange free/busy information.

This article gives you some troubleshooting tips for resolving issues between Communicator and Exchange free/busy information.

Output Messenger offers industry standard Video/Voice Calls together with leading edge Vo IP technology that lets you to call and meet your colleagues virtually face to face.

The Voice and Video calls don’t need any additional plugin or add-on.

This article discusses basic and advanced troubleshooting steps to resolve these types of conflicts.

I looked all over the internet looking people that have had the similar issue and post the question online but to no avail.

I tried testing the issue against my Lync Client, add an OOO and removed the OOO once the flag appeared.

Author: Collin Hoag Publication date: May 2010 Product version: Microsoft Office Communicator 2007 R2 Have you ever been in a meeting and then started receiving instant messages or phone calls because your presence shows you as available?

When Communicator uses Microsoft Office Outlook as its personal information manager, it can change a user’s presence automatically based on Microsoft Exchange Server free/busy information.


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